VANDERBILT MEDICAL CENTER
CASE STUDY
Learn about our Impact —
Increased Patient Experience Scores by 15%
Increased Staff Engagement
Created a Culture of Empathy & Belonging Amongst Each Team
Produced Cross-Team Collaboration, Understanding & Engagement
Sustained Results post-engagement through the Leaders of Each Department
What Vanderbilt Had To Say
“The payoff was both on the staff side stronger engagement and on the patient side, higher Patient Experience scores because they saw their teams working together in a much more cohesive fashion.”
— Brian Carlson, Vice President of Patient Experience
Vanderbilt University Medical Center
“The payoff was not only reflected in our increased Patient Experience scores but the sense of belonging amongst each team we work with. The sense of belonging & team morale has improved greatly on the unit.”
— Richelle Graham, Senior Associate
Vanderbilt University Medical Center
CEO of Vanderbilt University Medical Center, Jeffrey Balser shares about our work.
Read Published Article in the Patient Experience Journal
Overview of our Impact
Listen up.
Collective Founder, Brad Stinson, and Brian Carlson, VP of Patient Experience at Vanderbilt, discuss the process and transformation experienced during this engagement on the Human-Centered Health Podcast.
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