Patient Experience Consultation

Unlock

Healthcare

Collaboration

OUR SOLUTIONS

Teamwork & Collaboration

Break down barriers among departments for incredible patient experiences

Data & Analytics

Harness patient experience data to drive strategic improvements

Employee Engagement

Motivate and energize your staff for top-tier patient care

Customized Solutions

Practical approaches tailored to budget and resource limitations

Workflow Optimization

Streamline processes for lower wait times and increased efficiency

Change Managment

Overcome resistance and smoothly integrate new processes

“The payoff was both on the staff side stronger engagement and on the patient side, higher Patient Experience scores because they saw their teams working together in a much more cohesive fashion.”

— Brian Carlson, Vice President of Patient Experience

Vanderbilt University Medical Center

“The payoff was not only reflected in our increased Patient Experience scores but the sense of belonging amongst each team we work with. The sense of belonging & team morale has improved greatly on the unit.”​

— Richelle Graham, Senior Associate

Vanderbilt University Medical Center

How We Support Companies in the Health Care Industry

Are you concerned about the burnout and lack of engagement among your team members? Do you worry about the negative impact of poor communication and collaboration on patient outcomes? Are you struggling with high turnover rates and the resulting negative effects on patient experience?

  • Siloed Departments: Challenges with breaking down barriers and fostering collaboration among various departments within the hospital.

  • Lack of teamwork and communication: Lead to fragmented care and lower patient satisfaction.

  • Staff Engagement: Challenges in motivating and engaging frontline staff members to consistently deliver excellent patient experiences.

  • Staff turnover and burnout can affect morale and negatively impact patient care.

  • Complex Workflow: Challenges managing complex healthcare system where multiple workflows intersect.

  • Coordinating patient care across different departments, ensuring seamless transitions, and minimizing delays can be a significant challenge.

  • Data Analysis and Measurement: Challenges effectively collecting, analyzing, and interpreting patient experience data.

  • Limited Resources: Resource constraints, including budget limitations and staff shortages, which can hinder the implementation of patient experience initiatives and improvement projects.

  • Resistance to Change: Resistance from some staff members who may be resistant to change or reluctant to adopt new processes or technologies that could enhance patient experiences.

OUR PROMISE

Healthcare leaders can create a culture of engagement, teamwork, and professional development. By inspiring and motivating their teams, healthcare leaders can help combat burnout and increase job satisfaction, leading to improved productivity and patient outcomes.

  • Enhance patient satisfaction and experience throughout the organization.

  • Improve communication and collaboration among different departments and teams.

  • Implement strategies to reduce wait times and increase efficiency.

  • Increase staff engagement and motivation to provide exceptional patient care.

  • Utilize data and analytics to measure and track patient experience scores.

The ROI of coaching

52%

reduction in employee burnout

20%

increase in productivity with leadership training

31%

increase in team performance

Listen up.

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

RESEARCH AND INSIGHTS

Healthcare leaders can create a culture of engagement, teamwork, and professional development. By inspiring and motivating their teams, healthcare leaders can help combat burnout and increase job satisfaction, leading to improved productivity and patient outcomes.

HEALTHCARE IS CHANGING & MOST OF US ARE NOT PREPARED

According to McKinsey, the #1 most prestigious consulting firm in the world, only 10% of CEO's believe their leadership & development programs produce necessary long-term results. Simply put, 9 out of 10 organizations are wasting time, energy, & money trying to develop their leaders. Today's workforce is more volatile, complex, and disconnected than ever before; and it's taking a toll. The global employee engagement rate is 21%. Meaning only 21 out of 100 people in your business are powerfully rowing towards your company goals. Our tried & true leadership styles are no longer effective.

In the future, leaders need to address neglected & atrophied elements of their leadership. Below the line competencies, primarily emotional intelligence (EQ) coupled with a strong sense of purpose will set high performing leaders apart, according to the Harvard Business Review.

Are you & your leaders ready to open minds, deepen connection, renew spirits, and create breakthroughs? We are calling on leaders who are ready to embrace this challenge & transform the world around them.

Meet The Team

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

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